The Dragonfly Dew line of Botanicals and Blends are created by hand in Monument, Colorado. We welcome your questions, comments and orders! Our products can be sent to you anywhere in the United States.
As all of our products are made by hand, there may be times when certain items may not be available in the scent that you desire. If that's the case, please let us know and we will work with you to give you a date of availability.
Payment: Our shop uses uses both Shopify Payments and Paypal for payments and credit card processing. All credit payments go directly through our processors and no credit information is seen or held by us. After payment is received, we will then package and ship your product within 1 - 3 business days and you will receive an email telling you it has shipped.
Shipping Turn around: It is our goal to ship your items as soon as possible, using the least costly method. Most orders will be processed and shipped out in 1 - 2 business days. We use USPS Priority Mail Flat Rate Shipping for the majority of your orders which usually delivers within 2 - 3 business days to most areas of the country.
Shipping Rates and Insurance: If you would like a particular shipping method (UPS, USPS or Local Pickup) please let us know. UPS and Fedex shipping will be calculated using actual rates and Flat Rate Shipping will not apply. Also, if you would like to add insurance, please add a note. USPS Priority Mail includes tracking and insurance of up to $50.
Shipping and Sales Tax (where applicable) will be added to all sales. $6.95 Flat Rate shipping applies only to orders shipped to Continental United States addresses and is not valid on Wholesale or Custom Orders.
Wholesale Shipping rates will be based on actual weight, distance and method of shipping.
Return Policy: Since all the Dragonfly Dew products are body and skincare products, we cannot accept returns. However, we do stand behind the quality of our products and want you to be happy! Please let us know about any problems and we will do our best to give you stellar customer service.
Privacy and Security: Dragonfly Dew uses Shopify Payments and PayPal as our order processing services, including all credit card transactions. Credit Card information is never seen by us. For information on how PayPal protects your privacy, please check this link. In addition, your physical and email addresses are only used to process the shipping of your order, and are never sold, shared, loaned or otherwise given by Dragonfly Dew to any other person or business.
FDA Disclaimer: The statements made within this website have not been evaluated by the Food and Drug Administration. These statements and the products of Dragonfly Dew are not intended to diagnose, treat, cure, or prevent any disease.
Allergies and Skin Sensitivities: All of our products are made with plant based oils, butters, waxes, essential oils and other botanicals, including nut oils. We try extremely hard to ensure the safety and purity of our ingredients, and test on myself, family and friends for their gentleness. As with all skincare and body products, it is wise to read the ingredients labels prior to using to determine if you are allergic or sensitive to any particular ingredient. If you have questions, don't hesitate to ask before your purchase!
Thank you so much for your business!
Owner, Dragonfly Dew
Monument, CO 80132
email: support @ dragonflydew.com